Terms And Conditions
Last updated: 28/12/2025
These Terms & Conditions (“Terms”) govern the use of our website and the provision of services by Purpl Media (“we”, “us”, or “our”). By engaging our services or using our website, you agree to be bound by these Terms.
1. About Us
Purpl Media is a UK-based creative marketing company specialising in brand design, social media management, content creation and marketing services.
Business name: Purpl Media
Email: [insert email address]
Website: [insert website URL]
Registered address: [insert address]
2. Services
We provide creative and marketing services including (but not limited to):
- Brand strategy and design
- Social media management
- Content creation
- Marketing campaigns and consultancy
The scope, deliverables, timelines and fees for each project will be agreed in writing (via proposal, quote, email or contract) before work begins.
3. Quotes, Fees & Payment
- All quotes are valid for 30 days unless otherwise stated
- Fees will be agreed in advance and confirmed in writing
- Invoices are payable within the timeframe stated on the invoice (typically 14 or 30 days)
- Late payments may result in work being paused until payment is received
We reserve the right to charge interest on overdue payments in line with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Client Responsibilities
You agree to:
- Provide accurate and complete information required for the project
- Supply feedback, approvals and materials in a timely manner
- Ensure you have the right to use any content, images or materials you provide to us
Delays caused by lack of client input may impact timelines and delivery dates.
5. Intellectual Property
5.1 Our Work
Unless otherwise agreed in writing:
- All intellectual property rights remain with Purpl Media until full payment has been received
- Upon full payment, ownership of final agreed deliverables transfers to the client
Purpl Media reserves the right to showcase completed work in portfolios, case studies, social media and marketing materials unless otherwise agreed.
5.2 Third-Party Materials
Any third-party assets (e.g. stock imagery, fonts, plugins) are subject to their own licences and may require additional fees.
6. Revisions & Amendments
- Reasonable revisions are included as agreed within the project scope
- Significant changes or additional work outside the agreed scope may incur extra charges
- Any changes must be agreed in writing before work proceeds
7. Social Media Management
Where Purpl Media provides social media management services, the following additional terms apply.
7.1 Scope of Service
Social media management services may include (but are not limited to):
- Content planning and scheduling
- Post creation (graphics, captions, hashtags)
- Platform management
- Basic community management
- Performance reporting
- The exact scope, platforms, posting frequency and responsibilities will be agreed in writing prior to commencement.
7.2 Client Responsibilities
You agree to:
- Provide timely access to relevant social media accounts
- Ensure any materials supplied are owned by you or properly licensed
- Review and approve content within agreed timeframes
Failure to provide approvals or information may result in delayed posting or missed schedules.
7.3 Content Approval
Unless otherwise agreed:
- Content may be submitted for approval prior to publishing
- If approval is not provided within agreed timeframes, Purpl Media may pause posting or proceed based on previously approved styles and guidelines
Purpl Media is not responsible for delays caused by lack of client approval.
7.4 Platform Control & Third-Party Services
Social media platforms are third-party services beyond our control.
Purpl Media is not responsible for:
- Platform outages or technical issues
- Algorithm changes
- Account suspensions or restrictions
- Changes to platform policies, features or reach
7.5 Performance & Results
While we apply professional expertise and best practice:
- We do not guarantee specific outcomes such as follower growth, engagement, leads or sales
- Results may vary due to factors outside our control
7.6 Community Management & Moderation
Unless explicitly agreed:
- Purpl Media does not provide 24/7 monitoring
- We are not responsible for third-party comments, messages or user-generated content
Moderation rules or response guidelines must be agreed in advance.
7.7 Advertising & Paid Media
Where paid social advertising is involved:
- Advertising budgets are separate from management fees
- The client is responsible for all advertising spend
Purpl Media is not responsible for ad approvals, rejections or performance
7.8 Account Ownership
All social media accounts remain the property of the client.
Upon termination, access will be returned or removed as requested.
7.9 Termination of Social Media Services
For ongoing or retainer-based social media services:
- A notice period may apply, as agreed in writing
- Fees remain payable for work completed up to the termination date
8. Cancellations & Termination
Either party may terminate a project by providing written notice.
- Work completed up to the termination date will be invoiced
- Any advance payments are non-refundable once work has commenced
- Ongoing services may require a notice period, as agreed in writing
9. Confidentiality
Both parties agree to keep confidential any sensitive or proprietary information shared during the course of the project, unless required by law or agreed otherwise.
10. Limitation of Liability
To the fullest extent permitted by law:
- Purpl Media shall not be liable for any indirect or consequential loss
- Our total liability shall not exceed the total fees paid for the relevant services
- We do not guarantee business outcomes unless explicitly agreed in writing
Nothing in these Terms limits liability for death, personal injury, fraud or any liability that cannot be excluded by law.
11. Website Use
When using our website, you agree not to:
- Use the site for unlawful purposes
- Attempt unauthorised access to systems
- Copy or reproduce content without permission
Website content is provided for general information only and may be updated without notice.
12. Data Protection
Any personal data collected will be processed in accordance with our Privacy Policy, which forms part of these Terms.
13. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
14. Changes to These Terms
We reserve the right to update these Terms at any time. The most recent version will always be available on our website.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Purpl Media
Email: [insert email address]